TACC User Portal Status Friday 26 June 2020

Posted by Matthew Edeker on Jun 26, 2020 4:23:08 PM

Updated on Jul 2, 2020 11:37:15 AM

The issue with ticket responses in the TACC User Portal has been resolved. You may now reply to tickets via the portal as normal.

Original Posting

We are currently experiencing an issue regarding user responses to tickets via the TACC User Portal. If you have replied to a ticket via the TUP in the last week, we may not have seen your response. As such, those tickets have not received additional assistance. 

 

We are still working to resolve the issue with the TUP and will provide an update once it is fixed. 

 

In the meantime, please reply to your tickets via the email notification that you receive from the portal. All new tickets and all replies sent via email are reaching the ticketing system without issue. 

 

This problem affects only the TACC User Portal and NOT the XSEDE User Portal.