Stampede User News

TACC Network Maintenance Sunday 19 July 2020

Posted by Dean Nobles on Jul 9, 2020 11:09:40 AM

Access to all TACC systems will be unavailable on Sunday 19 Jul 2020 from 10:00 AM CDT until 4:00 PM CDT.  This is to allow for upgrades to the TACC core network hardware. Jobs will continue to run, but users will have no access to TACC services and systems until the upgrade is complete. Please...

Access to all TACC systems will be unavailable on Sunday 19 Jul 2020 from 10:00 AM CDT until 4:00 PM CDT.  This is to allow for upgrades to the TACC core network hardware. Jobs will continue to run, but users will have no access to TACC services and systems until the upgrade is complete.

Please submit any questions you may have via the TACC User Portal.

https://portal.tacc.utexas.edu/tacc-consulting

TACC User Portal Status Friday 26 June 2020

Posted by Matthew Edeker on Jun 26, 2020 4:23:08 PM

We are currently experiencing an issue regarding user responses to tickets via the TACC User Portal. If you have replied to a ticket via the TUP in the last week, we may not have seen your response. As such, those tickets have not received additional assistance.    We are still working to resolve...

Updated on Jul 2, 2020 11:37:15 AM

The issue with ticket responses in the TACC User Portal has been resolved. You may now reply to tickets via the portal as normal.

Original Posting

We are currently experiencing an issue regarding user responses to tickets via the TACC User Portal. If you have replied to a ticket via the TUP in the last week, we may not have seen your response. As such, those tickets have not received additional assistance. 

 

We are still working to resolve the issue with the TUP and will provide an update once it is fixed. 

 

In the meantime, please reply to your tickets via the email notification that you receive from the portal. All new tickets and all replies sent via email are reaching the ticketing system without issue. 

 

This problem affects only the TACC User Portal and NOT the XSEDE User Portal. 

Ticketing emergency maintenance Monday 29 June 2020

Posted by Mark Brueschke on Jun 29, 2020 12:20:06 PM

In order to address the ongoing issues with tickets in the TACC User Portal, the ticket system will be going offline for emergency maintenance at 1:00 PM CDT on Monday, 29 June 2020. You will be unable to submit or alter tickets at that time. We will update this post once the ticket system is back...

Updated on Jun 29, 2020 2:26:25 PM

Emergency maintenance has been completed on the TACC User Portal as of 2:20 PM CDT on Monday, 29 June 2020.

Original Posting

In order to address the ongoing issues with tickets in the TACC User Portal, the ticket system will be going offline for emergency maintenance at 1:00 PM CDT on Monday, 29 June 2020. You will be unable to submit or alter tickets at that time. We will update this post once the ticket system is back online.

TACC Network Maintenance 21 June 2020 - CANCELLED

Posted by Dean Nobles on Jun 4, 2020 11:13:15 AM

Access to all TACC systems will be unavailable on 14 Jun 2020 from 10:00 AM CDT until 2:00 PM CDT.  This is to allow for upgrades to the TACC core network hardware. Jobs will continue to run, but users will have no access to TACC services and systems until the upgrade is complete. Please submit any...

Updated on Jun 18, 2020 8:39:59 AM

Please note that the network maintenance for Sunday, June 21st has been cancelled for now. It will be re-scheduled at a later date.

Updated on Jun 11, 2020 9:36:40 AM

Please note; this network service interruption will occur on June 21, not June 14

Updated on Jun 4, 2020 11:35:40 AM

Please note; this network service interruption will occur on June 14, not June 13.

Original Posting

Access to all TACC systems will be unavailable on 14 Jun 2020 from 10:00 AM CDT until 2:00 PM CDT.  This is to allow for upgrades to the TACC core network hardware. Jobs will continue to run, but users will have no access to TACC services and systems until the upgrade is complete.

Please submit any questions you may have via the TACC User Portal.

https://portal.tacc.utexas.edu/tacc-consulting